HUEBOW aims to process and dispatch standard orders in 1-2 working days.
For any order under £35, we use standard First Class Royal Mail service and charge the following rates for postage and packing:
£1.40 GREETING CARDS / GIFT TAGS / BAKER'S TWINE 10M CARDS ONLY
£2.60 ALL OTHER ORDERS
For orders £35 and over, standard Second Class Royal Mail service is FREE.
£1 FIRST CLASS ROYAL MAIL SERVICE
Free local collection at TW1 / TW9 / TW10 is available, please email us at firstname.lastname@example.org to arrange for this service.
For standard delivery to Europe, you can choose to use Royal Mail International Signed or International Standard. The rates of postage and packing are as follows:
£8.00 GREETING CARDS / GIFT TAGS / BAKER'S TWINE 10M CARDS ONLY
£11.00 ALL OTHER ORDERS
£4.00 GREETING CARDS / GIFT TAGS / BAKER'S TWINE 10M CARDS ONLY
£7.00 ALL OTHER ORDERS
For standard delivery to Rest of the World, we use Royal Mail International Signed and charge the following rates of postage and packing:
£9.00 GREETING CARDS / GIFT TAGS / BAKER'S TWINE 10M CARDS ONLY
£15.00 ALL OTHER ORDERS
However, be aware that any international order will be dispatched at the customer's own risk.
Please note that orders delivered outside EU may be subject to import duty.
Please email us at email@example.com and quote the order number supplied to you if you wish to return the goods for refund. We shall provide you a returns number.
You are responsible for the cost and risk of loss or damage when returning the goods, so we recommend a recorded delivery. We do not refund postage charges incurred in returning your item unless you are returning the item because it is faulty.
In order to be eligible for a full refund excluding postage, the goods must be returned to us unused, in original packaging within 14 days of dispatch.